SHIPPING & FAQ

Shipping

We ship our products to Australia via Australia Post with a flat rate of $10

We will get your order ready for shipping within 24-48 hrs from ordering. Once your order has been shipped, we cannot be sure how long your order is going to take to arrive. Regular parcel normally takes between 2-10 working days.

*FREE SHIPPING WITH ORDERS OVER $99.95 AUSTRALIA ONLY*

We also ship to New Zealand with a flat rate of $15. Please allow 7-10 working days for shipping.

 

International Shipping (other than New Zealand)

Please email us hello.brightsyde@gmail.com if you have an international order. Please be mindful that we are not responsible for any lost or damaged orders, duties and taxes that may be added when shipping to your selected country.

 

We are not liable for any damaged or lost parcels.

 

Returns, refunds and exchange

If you're not satisfied with your purchase, please contact us asap as you have 14 days to return or exchange your product. Please be mindful that the product must be in original condition with tags attached. Refunds will only be for the product and not for postage and will be issued upon arrival.

Products with manufacturing faults will be sent back to supplier for further investigation.

After 14 days of receiving your order, we will not accept returns or exchange.